Precision Practice Management Case Study
Matthew Concannon, M.D.
For many years, Dr. Matt Concannon worked for the University of Missouri Hospital in Columbia, with his specialty being plastic, reconstructive and orthopedic hand surgery. In April of 2007, Dr. Concannon established his own private practice and chose Precision's Encite Billing Manager software system in order to get started. "I wanted a feature-rich, web-based, stable billing platform to work from" said Dr. Concannon. "And I knew, pretty much from the start, that I would be transitioning to Encite Clinical Manager as soon as my new practice was solidly under way." Precision trained Dr. Concannon's staff on use of the EBM practice management system. "The appointment scheduler is easy to use but flexible and comprehensive" said Brielle VanMatre, front desk specialist for Dr. Concannon's practice. "With the EBM system, I can easily take incoming phone calls, book appointments and also manage patients presenting at the front desk. Basically, I love it..!"
By January of 2008, Precision had completely installed all necessary hardware and had Dr. Concannon's ECM system ready to go. Precision took over responsibility for all hardware, network, and internet support as pen tablets, wireless access points, scanning equipment and the ECM server were deployed on site. Precision commenced providing medical billing services in conjunction with training Dr. Concannon's office staff.
While the EBM practice management system and all medical billing workflow was being fully implemented, formatting was being established for the practice's Encite Clinical Manager EHR software system. "I had created my own note generation system in Filemaker Pro" said Dr. Concannon, "customized to a workflow that I had developed, and I did not want to give up any of the benefits of that system. Precision was able to customize ECM to fully replace my Filemaker Pro system and also give me and my staff the broader benefits of a truly complete electronic health records system, including patient flow tracking, electronic patient charts, charge capture download, task management and much more. I kept the best of what I had before but now with ECM I have so many other capabilities available to me."
Just a few months ago, Dragon version 9 (medical edition) was incorporated into Dr. Concannon's ECM system, giving him the benefits of very accurate voice recognition along with the pre-established advantages of Encite templating. "Where dictation is faster than templating, I dictate, and where templating is faster than dictating, I use the ECM templates that have been customized for me. The bottom line is that I am consistently faster in creating my notes than I ever was before, and that efficiency gives me more time for patient care and increases my overall productivity" says Dr. Concannon. "And whenever I come up with a change to what I am doing, I call Precision and they make the update for me or in some cases I can do myself. Precision keeps me totally supported in all that I do, so I can make best use of my time treating patients. That is their job and they have never let me down."
http://www.concannon.info/
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