Select the header you're interested in learning more about and you will see the associated FAQs.
General Questions
Encite Clinical Manager
Encite Ultra Lite
Encite Lite
Encite Rx Writer
Software Demos
Training
Custom Programming
Medical Billing
Accounts Receivable & Denials Management
Financial Reporting
Wireless Internet
Network Domain
System Hardware
Hospital Medical Billing
UB-92 Rural Health and Federally Qualified Healthcare Facility
Emergency Department/Urgent Care Billing
24/7 Support Request
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General Questions
Precision: The Business Behind the Practice? What does that mean?
Why did Precision choose to support the Encite software? Why not some other national software brand - there are a lot of them out there.
What, in a nutshell, is Precision trying to do for my practice?
What is the difference between EMR (electronic medical records) and EHR (electronic health records) software? Does Precision support both?
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Encite Clinical Manager:
I know doctors that have tried an EHR software system and the system they chose did not work well for them. How is the Encite system different from others on the market?
I hear that using an EHR system will "slow down the doctor" and require the scheduling of fewer patients to accommodate that slowdown - is that true?
How does Encite Clinical interface with Encite Billing? Do they work together and how?
How customizable is the Encite software? My practice is unique in many ways and it is important that our software accommodates special things that we do.
Our practice has several satellite locations with charts being kept at each location or moved between locations if necessary. How will I access electronic patient charts from other office locations?
Our practice would like to participate in PQRI (patient quality reporting initiatives), but that seems to require a lot of additional work for my staff relative to the additional compensation my office would receive. Can Encite's EHR system help with that?
Our doctors like to dictate their notes. Can Encite Clinical Manager accommodate dictation or must they switch to a "templated" system for note creation?
I understand that Encite's EHR software interfaces with Dragon's voice recognition software - I have heard that Dragon is hard to train and know some doctors that tried it and gave it up. Does Dragon really work? And how does Dragon integrate with Encite?
Can doctors and staff access the Encite Clinical System from home?
Is the Encite System secure? How do I know my patient files and other clinical data are fully protected?
How much does Encite Clinical Manager software cost?
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Encite Ultra Lite:
We have a small office - just one primary care doctor. Can we afford an EHR system like Encite?
I think my office is pretty efficient as it is - why do I need Encite Ultra Lite?
What is "included" in the Encite Ultra Lite software package?
If I purchase Encite Ultra Lite, can I upgrade later to Encite Lite or Encite Clinical?
How long does it take me to get up and running on Encite Ultra Lite?
How much does the Encite Ultra Lite software cost?
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Encite Lite:
What makes Encite Lite better than Encite Ultra Lite? How is it different?
What is included in the full Encite Clinical System that is not in Encite Lite?
What is it that makes Encite Lite so cost effective?
How much does the Encite Lite software actually cost?
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Encite Rx Writer:
Is Encite's electronic prescription writer included in Encite Clinical Manager? Is the Rx Writer also included in Encite Lite and Encite Ultra Lite?
Can our practice take advantage of the 2% MediCare reimbursement for electronic prescribing, even if we are not ready right now for a full conversion to Encite's EHR software?
Will Encite's Rx Writer pull up patient demographic information so that prescription writing is really fast and easy for our doctors?
How much does it cost to use the Rx Writer?
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Software Demos:
How can we see Encite's software?
Will you come to our office to show us the Encite software?
Is a software demo valuable in assessing which EMR - EHR software system for us to purchase?
Do your software demos show all the features and functionality of the Encite software?
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Training:
How would you go about training us on the Encite EHR software?
We have a large staff with a variety of computer skills. Can training be customized for us?
What if we need follow up (additional) training? How do you handle that and how far out in advance do we need to schedule that?
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Custom Programming:
What kind of custom programming might be required for me to use the Encite system?
What kind of custom programming is most commonly requested?
What does it cost for custom programming?
Are updates and enhancements to the Encite system considered "custom"?
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Medical Billing:
Is it required that my practice use Precision to provide medical billing services?
Isn't it mostly small practices that use medical billing companies?
Why would I have Precision provide my practice billing services when I have an in-house staff that already performs all my billing functions?
Does Precision provide some billing support services, even if I have my own in-house billing staff?
How does Precision charge for its billing services?
What is it that distinguishes Precision's billing services from that of others?
Why shouldn't I send my billing to the company that offers me the lowest billing fee?
How automated is Precision's billing operation?
Can Precision interface with my bank to process EFTs and take downloads from the bank's electronic lockbox?
What options do I have in sending patient statements? Can I send also send out delinquency letters?
Will Precision meet with me on a regular basis to review results of billing processes and procedures?
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Accounts Receivable & Denials Management:
Our practice's accounts receivable balances are pretty high - everyone knows that the insurance companies do not want to pay us for our work. How can Precision help?
What does DRO stand for and what does it mean - why is it important?
What is the right DRO for my practice?
What are the components of good AR and denial management?
If I do my own billing in-house, can I use all the software tools that Precision's billing staff uses?
What kind of month end reporting can I receive from EBM on denial management?
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Financial Reporting:
Our current end-of-month reports leave a lot to be desired - what kind of reports does Precision provide?
Can Precision provide us customized reports if we need them?
Do I have to wait until the end of the month to generate financial reports?
Can I get a report to run to an Excel file or to a .pdf instead of printing on paper?
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Wireless Internet:
I have heard wireless computer systems are not safe from hackers. Is that true?
I understand that wireless is not reliable and will often "drop" - is that true?
Maintaining a secure environment for Protected Health Information (PHI) is very important to our practice. Will our practice be HIPPA-compliant if it uses a wireless network?
Will I be able to use my wireless computer to access the Encite system from anywhere?
Will I be able to see patient charts from my PDA phone?
How expensive is wireless equipment?
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Network Domain:
Why do I need Precision to manage my network?
What is a domain controller? A file server? A web server? Will Precision handle all of those?
What equipment will Precision NOT handle on my network?
Our practice already has a company supporting our network. Does Precision work with other network support companies?
Can Precision work with our in-house IT staff?
What if I have a network, hardware or internet issue in the evening or on the weekend?
What does it cost for Precision to support my network?
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System Hardware:
Will our existing PCs need to be replaced if we convert to Encite?
Can our existing server be reformatted to handle Precision's Encite software?
Would Precision recommend incorporating used (second hand) equipment into our network?
Does Precision warrant the hardware that we purchase from Precision?
Can we get a quote from Precision and then purchase necessary hardware somewhere else?
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Hospital Medical Billing:
Our hospital CBO billing staff does a great job with our hospital's Medicare Part A billing. Can Precision help us with professional services (Medicare Part B & C) billing?
Will Precision train our hospital billers to handle Part B & C (pro fee) billing?
How do we avoid "double entry" of data? In other words, can Precision provide a custom software interface into our hospital's computer system to draw down patient demographic, patient insurance, diagnosis and CPT information so that this data only need be entered into the hospital system?
How comprehensive is Precision's hospital system interface?
Can Precision handle Emergency Department (ED) and Urgent Care pro fee billing?
Does Precision have experience with hospitalist and "departments of." medical billing?
Does Precision manage medical billing for hospital-employed physicians, residents and practices owned by the hospital but working under separate tax IDs?
Can Precision assist our hospital in building an action plan for maximizing professional fee billing?
What does it cost to have Precision manage our hospital medical billing?
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UB-92 Rural Health and Federally Qualified Healthcare Facility:
Our facility is an approved RHC facility. The billing and reporting is unique. Does Precision have experience in RHC billing?
Our facility is an approved FQHC facility. The billing and reporting is unique. Does Precision have experience in FQHC billing?
What does it cost to have Precision manage our RHC or FQHC billing?
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Emergency Department/Urgent Care Billing:
Our hospital employs the doctors that staff our ER - same with our Urgent Care facilities. We bill out under global contracts. Is there anything wrong with that?
We are an Emergency Department physician group and we do our own professional billing. What can Precision do for us?
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24/7 Support Request:
How does Precision provide immediate help when I have a problem?
Does all support run through a central helpdesk?
What if I have a problem late at night or on the weekends?
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